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Cannot move files within Dropbox

New member | Level 2

I cannot move files from one folder to another.  After selecting files I click move and the entire screen greys out and there is no action possible. I tried with only one file and with 350 files and get the same results.  I get no error message.These are non-shared folders.  I've been moving files between these two folders all day without problems  Help, I'm on deadline.

1 Reply

Re: Cannot move files within Dropbox


Hey there @Dr_J - sorry to hear that!

As you didn't mention if you're using the desktop app or the website to do this, could you share a screenshot of this so I can have a visual too?

If on the website, does this persist on other browsers and/or after clearing your browser's cache

If on the desktop app, could you tell me what it states at the moment

Thanks for your response in advance. 


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Cannot move files within Dropbox
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