Announcements
Do you have an idea for Dropbox Paper? Share it with us here!

default

yes

Highlighted

Cannot save Screenshots to Dropbox Business folder on Mac

New member | Level 2

I get "You don’t have permission to save files in the location where screen shots are stored." when I take a screenshot. I have ticked the preference under Dropbox App > Import > Save screenshots to your { Business account }

App version is v60.4.107 on iMac 10.13.6 (High Sierra)

I had one solution to relink it from the Terminal:

$ defaults write com.apple.screencapture location /Users/{my-user}/Dropbox\ \({User}\{space}{Name}\)/Screenshots

- curly braces replace real info

This results in an error saying: 

2018-11-07 14:00:07.365 defaults[13803:2279648] Could not parse: /Users/{my-user}/Dropbox ({User Name})/Screenshots.  Try single-quoting it.

 

1 Reply

Re: Cannot save Screenshots to Dropbox Business folder on Mac

Dropboxer
Hey @Dan A.12, here’s a bit of info that would be helpful in diagnosing this behavior!
 

As an initial step, can you make sure that you’re running the latest stable version of the application on your Mac (61.4.95), you’ve made all OS updates & you’re not using Symlinks? It’s also advisable to make sure Dropbox is syncing correctly on your menu bar, as below:  

More information

 menu-bar.png

That essentially means that once you hover your mouse over the Dropbox icon, you’ll see the syncing status (eg. Up-To-Date, Indexing &c). You can also have a look at the overlay icons on your device Arrows Counter Clock/ White check mark. Do they appear as expected?  

If you suspect that something isn’t working correctly, I’d like to point you towards third party apps that may be obstructing our updates in the background (eg. some users have reported that the application "Boxifier"blocks the installation from being carried correctly). To my mind, you could disable all security applications running in the background then you could have a look at the steps outlined here: 
 
More information
  • Stop Dropbox (if needed) by clicking the Dropbox icon in the menu bar on the top of your screen. >Click on thegear icon in the Notifications panel and select "Quit Dropbox".
  • Delete the Dropbox application from the Applications folder. You may need to provide your computer password in order to perform this action.  
  • Reinstall the Dropbox desktop application following these steps: 
  • Open the Dropbox .dmg file and double click the Dropbox icon. Dropbox should appear in your menu bar.
Once you do, please let me know of the outcome in your next post, so that we work on that as closely as possible. Thanks & I hope you have a wonderful rest of your day ahead! 

 


Jane
Community Moderator @ Dropbox
https://dropbox.com/support

 

Heart Did this post help you? If so please give it a Like below. 
White check mark Did this post fix your issue/answer your question? If so please press the 'Accept as Best Answer' button to help others find it.
Arrows Counter Clock Still stuck? Ask me a question! (
Questions asked in the community will likely receive an answer within 4 hours!)

Reply
Loading...
Business Admins Support

Have a question? Our Dropbox Community is here to help!

Post your question or search for an answer below.


Learn more about using the Community by reading our Community Guidelines.


Hi anonymous,

If you need more help you can log a ticket with our Support Team here (expected response time 24 hours), or contact us on Twitter or Facebook.

For more info on available support options, see this article.

If you found the answer to your question, please 'like' the post to say thanks to the user!

Cannot save Screenshots to Dropbox Business folder on Mac
620 Views
1 Reply
0 Likes
Solved! : See solution
Dropbox Design Research
Do you use Dropbox Paper?

If so, we're starting a design feedback group and we'd love for you to be a part of it. We have paid feedback opportunities - both in person and remotely - for English speaking users based in the US.

Interested? Take the short survey to let us know.

Take the survey
Who's talking
Top contributors to this post