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Delete member with invalid email

Explorer | Level 3

I cannot delete a member (ex employee) because it says they don't have a valid email. What do I do? I'm obviously paying for this and it's a security risk. 

1 Reply

Re: Delete member with invalid email

Dropboxer
Hey @katalinascafe, thanks for getting in touch on our Community on this account-related matter & apologies for the slight delay in getting back in touch with you. Rest assured that your account security is our main priority & I’m here to address any concerns you may have; let me send you the relevant steps & we’ll take it from there! 
 
As an initial point of reference, I’ve posted a walkthrough on how you can go about removing invited members & re-purpose your licenses on your Dropbox Business account here. Please have a look at this conversation at your convenience & let me know how it works for you here. 
 
Other than that, I ran a search on our system & I could see that your latest support request was automatically closed due to inactivity. Have you been able to receive my colleague’s message? 
 
In case you experience any difficulties following the steps I’ve sent you or you have further account-specific inquiries, please do let me know here & I’ll make sure to reach out to you on my end. 
 
Thanks in advance for your cooperation & I’ll be awaiting your next update on this conversation, so as to resolve this issue together!  

 


Jane
Community Moderator @ Dropbox
https://dropbox.com/support

 

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Delete member with invalid email
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