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Do they care? Feedback for my experience.

Explorer | Level 3

Spent hours with "help" this afternoon. Was hung up on twice then ws told my pin # which had worked previously was now invalid. I guess they got their money in the IPO so nothing matters anymore.

Some overseas "helper" Cooper is a total waste of time

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Re: do they care

Dropboxer

Hello @hatedesertfox. Welcome to Community and thanks for reporting this experience. 

I am very sorry to hear that you faced a verification issue with your calls but I appreciate the feedback and the time you took to bring this to our attention. Please provide me with the ticket numbers of these calls ( you will find follow up emails in your Admin email address). I will look into the reasons the verification failed and report all your feedback. Your feedback is of great importance to us. 

I would also like to help with your original request. Please let me know how I can help. 

Thank you in advance! 

 


Fiona
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: do they care

Explorer | Level 3

Ultimately, though with no help from dropbox, the files downloaded. It took at least 36 hours, it finished overnight. I am trying to convince the company owner to leave dropbox for anything else

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Do they care? Feedback for my experience.
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