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Dropbox Business: Can't see team folders from applications with Dropbox access

Explorer | Level 4

Hi Dropbox Forum,

I'm a Dropbox Business user. Everytime I use any program with access to dropbox, I can only see the personal folder (the purple one). I need access to the team folders (the blue ones) so I can get files that's shared within our whole team. Some of the programs are Backpack Studio, Synology, Akeeba backup and, from one of the big developers, Premiere Rush by Adobe. Can anyone help me with this issue?

9 Replies

Re: Dropbox Business: Can't see team folders from applications with Dropbox access

Dropboxer

Hello @oliverwisholm - welcome to our Community!

As this would require account specific information to drill into, would it be OK if I reached out via the email address that's connected to your Community's profile so we can have a further look internally?

Let me know here and we'll take it from there Oliver! 

 


Walter
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: Dropbox Business: Can't see team folders from applications with Dropbox access

Explorer | Level 4
Yes, that would be great.
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Re: Dropbox Business: Can't see team folders from applications with Dropbox access

Dropboxer

Thanks for your swift response Oliver. 

I just followed up internally so we can look further into this. Take a look at your inbox for my message and we'll take it from there.

Talk soon via email envelope

 


Walter
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: Dropbox Business: Can't see team folders from applications with Dropbox access

Explorer | Level 4

Hey there,

i have the same problem. with all programs like synology nas, transmit etc. i have only access to my private folder. - not to the team shared folder.

ist there any solution to connect to the team shared folders?

 

thanks,

best regards,

Jan

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Re: Dropbox Business: Can't see team folders from applications with Dropbox access

Explorer | Level 4
Hi Jan,

We're currently in a mail correspondence with some of the Dropbox developers. After a few mails back and forth, they "kind of" admitted it is a problem in their end ... Now, it seems like we gave them a challenge. I 100% promise to post a follow up with the end result, in this public thread - no matter if they fix it or not. Please list the applications where you experience the problem. That might make this a bigger priority to get solved.

Best regards,
Oliver Birk Wisholm
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Re: Dropbox Business: Can't see team folders from applications with Dropbox access

Explorer | Level 4

Hi Oliver,

 

thanks for the quick response. 

for me the most importans applications are:

- cloud sync (synology) 

- transmit (panic)

- cloud drive sync (qnap)

 

best regards,

Jan

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Re: Dropbox Business: Can't see team folders from applications with Dropbox access

Dropboxer

Hi @JanCP. Thanks for sharing your experience in this thread. 

I would like to escalate your case as well if this is OK with you. 

I have already emailed you, please respond to my email with screenshots showing how things look for these third party app interfaces at the time, when you are trying to perform actions you performed successfully before. 

Thank you. 


Fiona
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: Dropbox Business: Can't see team folders from applications with Dropbox access

New member | Level 2

Same issue for me using Premiere Rush (Dropbox Business user)......

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Re: Dropbox Business: Can't see team folders from applications with Dropbox access

Dropboxer

Thanks for the report @Squashskills!

I've just sent you a ticket to the email address connected to your Community's profile so we can have a further look into this.

Whenever you find some spare time, please take a look at your inbox and we'll take it from there.

Talk via email soon envelope

 


Walter
Community Moderator @ Dropbox
https://dropbox.com/support


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Dropbox Business: Can't see team folders from applications with Dropbox access
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