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Dropbox folders in some cases missed using Qlik Sense Connector

Level 3

Hello,

I'm trying to load Dropbox files using Qlik Sense (Dropbox connection), i can connect and authenticate but folders are not visible (standard business plan, 3Tb).

When I try co connect to my Dropbox personal plan (free, 2gb) I see folders without problems.

What could be wrong?

Thanks for helping me.

Alessandro

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5 Replies

Re: Dropbox folders in some cases missed using Qlik Sense Connector

Dropboxer
Hi there @AlessandroTA
 
Could you please let me know some more info on this to ensure that investigate accordingly for you? For example:
  • How are you connecting the third party app in question to Dropbox? Is it through the website, the desktop app, or the mobile app?
  • Are you seeing any error messages by any chance?
Any screenshots (without personal details included) illustrating your concern would be very helpful. 
 
Thanks in advance!

Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: Dropbox folders in some cases missed using Qlik Sense Connector

Level 3

Hi Lusil,

simply, the Dropbox folders are not shown in the Qlik Sense window when I select the connection, which instead works fine.

So I think some Dropbox configuration features are wrong or missing, but I don't understand which ones.

Could you help me in this?

Thanks

Alessandro

 

 

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Re: Dropbox folders in some cases missed using Qlik Sense Connector

Dropboxer
Thanks for the additional info, @AlessandroTA
 
Could you also clarify for me if you’re not able to view any of your folders or is it some of them? 
 
I’d also recommend contacting the third party app in question as they may be able to provide some further insight on the matter. 
 
In any case, let me know what you find!

Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: Dropbox folders in some cases missed using Qlik Sense Connector

Level 3

"Could you also clarify for me if you’re not able to view any of your folders or is it some of them?"

I'm asking you this! I don't know why.

As told, using a free Dropbox environment it works fine, not using the business environment.

So, are there any setting to verify/change?

Thanks

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Re: Dropbox folders in some cases missed using Qlik Sense Connector

Dropboxer
Thanks for writing back, @AlessandroTA
 
It sounds like you might be on the new team space structure for your Dropbox Business plan. It’s possible that the third party app you mention is unable to link to the API for the new team space structure. I’d recommend contacting them for further assistance in resolving this matter. 
 
I hope this helps to some extent!

Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


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Dropbox folders in some cases missed using Qlik Sense Connector
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