cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements
Do you have an idea for Dropbox Paper? Share it with us here!

default

yes

Highlighted

How can I cancel a license for the next billing period?

Explorer | Level 4

 WILL NOT ACCEPT TO BE CHARGED FOR 15 LICENSES NEXT BILLING PERIOD !!   NEED TO CANCEL ONE TODAY AND WIL PAY ONLY 14 NEXT BILLING PERIOD !! 

 

YOU MAKE IT IMPOSSIBLE TO CANCEL A LICENSE AND THAT IS BAD BUSINESS PRACTICE !!

1 Reply

Re: cancel a license

Super User II

It's not impossible to remove a license. You do it during your renewal.

 

If you need assistance with this, you'll need to contact Support as only they can assit with billing/account related issues. Either call the phone number located in your admin console, or open a ticket with Support.

 

Open your ticket here: https://bit.ly/cm-support
Track your ticket here: https://dropbox.zendesk.com


Replies take approximately 1 - 3 business days with Pro users getting priority (longer for Basic users).

 

 

Reply
Loading...
Business Admins Support

Have a question? Our Dropbox Community is here to help!

Post your question or search for an answer below.


Learn more about using the Community by reading our Community Guidelines.


Hi there,

If you need more help you can log a ticket with our Support Team here (expected response time 24 hours), or contact us on Twitter or Facebook.

For more info on available support options, see this article.

If you found the answer to your question, please 'like' the post to say thanks to the user!

How can I cancel a license for the next billing period?
1,514 Views
1 Reply
2 Likes
Solved! : See solution
Looking for Dropbox Paper users
Do you use Dropbox Paper?

If so, we're starting a design feedback group and we'd love for you to be a part of it. We have paid feedback opportunities - both in person and remotely - for English speaking users based in the US.

Interested? Take the short survey to let us know.

Take the survey
Who's talking
Top contributors to this post