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How can I get a refund for Dropbox Business?

New member | Level 2

I would like to get a refund about Dropbox business service.

past a year, I didn’t notice that I am using Dropbox business account with automatic payment. It was paid last year at this time.

 

 But, I don’t ask you refund about that this payment. Anyway, it was happened and I didn’t check my credit card receipt at that time throughly . And,sometimes I’ve been used Dropbox but important thing is I just thought that it is just free service. 

 

And, today, I was very shocked with the payment message  about annual subscription with the total amount $450. I just noticed that Dropbox business is automatically renewed and I am using this business subscription. 

 

Actually, If I know thay I am using business service and it is $450 value. I didn’t use this service because that service is not fitted with my work style and it is really expensive to pay the amount by a normal user without company support. 

 

The payment was just happened today and I didn’t use anything at all after this payment, so I would like to stop this business subscription and I would like to get refund. I can’t handle this extra expenditure in my income level thesedays. 

 

I would like to fix this issue so pleasse handle this issue. I will also report this issue to my credit card company to cancel it, modify it. 

 

I will wait for your company support. 

1 Reply

Re: Dropbox business refund

Super User II
You need to log a ticket I'm afraid Lizjoo. You need to remember that you agreed to a reoccurring payment when you joined and you are emailed before renewal is taken.

www.dropbox.com/support will let you log your ticket and http://dropbox.zendesk.com will let you track it.

In terms of cancelling future payments you can do so via https://www.dropbox.com/help/billing/business-refunds

 


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How can I get a refund for Dropbox Business?
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