I have the same problem . When the team member joined the business shared folder they entered in their name followed by their email address instead of just there name. So the wrong initials show up whenever this team member is placed on a shared folder or a team.
Is there a way to edit the display name of the team member. I can't find any way to do this in the admin console?????
Same issue - want to be able to rename a Member to ensure consistency across the team.
Can this be done through the Admin console?
Is there a solution to this problem yet? I have a member of a shared folder who is no longer in his former post as an elected city official. This post has been taken over by a new person, but the email address has stayed the same (i.e. firstname.lastname@example.org). I tried deleting the old contact, yet when I proceed to add the email address for the new person (identical to the old), the old official's name pops up automatically. Is there any way to change his name so I'm not insulting my customer?
Hi, Just had this issue. Need to sign in as the user. Go to the smiley face up in the right hand side corner, click on settings. First option is to change name. This then feeds back into the admin console.. where this really belongs.
Is there an answer as to how to change an erroneous member name? The correct e-mail address shows but the member name is incorrect. I can change the admin name in the Settings page but I cannot change a member name. I tried deleting the member and reentering the correct info but as soon as I enter his e-mail address it pops up with the wrong name and an error message tells me that I need to restore or transfer his account. I just need to change his name.
Hey folks - I hope my message finds you well!
I just stumbled upon this thread and wanted to give you some more context about this.
Members of business teams are able to change their name from their account's settings (from their end) normally while Team Admins don't get this option even if they use the "Sign in as user" feature for security purposes.
In any case, thanks for sending along your feedback! I’ll be sure to pass your comments along to the team for their future consideration.
I hope this helps clear things up and should you have any more questions, please let me know.
Community Moderator @ Dropbox
Did this post help you? If so please give it a Like below.
Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.
Still stuck? Ask me a question! (Questions asked in the community will likely receive an answer within 4 hours!)
If you need more help you can log a ticket with our Support Team here (expected response time 24 hours), or contact us on Twitter or Facebook.
For more info on available support options, see this article.
If you found the answer to your question, please 'like' the post to say thanks to the user!