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Re: Rename Member- Dropbox for business

Explorer | Level 3

So if a member of a shared folder is no longer with an organization, and therefore unavailable to sign in themselves and rename with their replacement's name, it's impossible as admin to remove or rename that member, correct? Specifically, I have a folder shared with a public official who left office years ago and I'm unable to update the new official's name. It's rather embarrassing for the old name to keep popping up. Email address has remained the same., i.e. administrator@city.com.

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Re: Rename Member- Dropbox for business

Dropboxer

If you have access to the email and the password associated with that Dropbox account, you can log in and change the name from the account's settings @dps700!

Is this not working for you?  

 


Walter
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: Rename Member- Dropbox for business

Explorer | Level 3

No, I do not have the private passwords of the members of the shared folder.

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Re: Rename Member- Dropbox for business

Dropboxer

Changing the name on a Dropbox account requires access to it so they'll have to do it from their end then @dps700

Let me know if I am missing something here and in the meantime, have a lovely weekend.

 


Walter
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: Rename Member- Dropbox for business

New member | Level 2

Here's what I did. First you have to change the email address of the user you want to change to one of your personal email addresses, one not linked to dropbox. Then log out and sign in with that personal email address of yours but click the forgot password link. Go to that email and reset the password. Then log in as user using your email and new password. Click the smiley face and under settings change the name. Then log out and log in as admin, change the email address to the user's email. Reset password. Should be much easier.

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Re: Rename Member- Dropbox for business

Explorer | Level 3

Finn803: That sounds like it will work. Thank you!

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How do I change the name on the account of a member of my team?
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