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I am an Admin but I cannot move a file out of a team space.

Level 5

I should probably mention I am on the trial version. Another thread with this problem was solved stating that an Admin should have this authority. But I am an admin yet I cannot remove a file from the team space. I get the following message:

"Can't move "filename.pdf" to Dekstop folder"

"Moving this shared file to your Desktop would remove it for everyone else at "my company" Learn more about sharing" I've read all the qualifiers at the HELP link and I beleive I've met them all... I would think an Admin would have unlimited power to move things...

3 Replies

Re: I am an Admin but I cannot move a file out of a team space.

Dropboxer
Hey there @gambroni,
 
Can you clarify for me if you are trying to take this action through the web or the desktop app? Is the “Desktop folder” a folder within your Dropbox account or your connected device?
 
If you haven’t already, can you try to move the folder from the web. After selecting the file and choosing Move, you will see the pop up again notifying you it will be removed for other members and you should see the option “Move anyway”.
 
If you are trying to move the file to your desktop, I can recommend moving the file with the above steps into your personal purple member folder and then you can move the files through the desktop app from there.
 
Let me know how it goes - Thanks!



Daphne
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: I am an Admin but I cannot move a file out of a team space.

Level 5

Hi there, thanks!

I am working through the Desktop App. The Desktop folder in question is my PC desktop ( ie. not part of my dropbox account)

The sequence of events was this: 1) I moved a PDF into the team folder, 2) tried to move it back out to my PC desktop, and thats when I got the error.

It just doesnt make sense to me... to have power to add, but not to subtract... as an admin

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Re: I am an Admin but I cannot move a file out of a team space.

Dropboxer
Hey again @gambroni,
 
Thanks so much for clarifying that for me! Were you able to try out the steps I mentioned previously to successfully move the file to your desktop?
 
Let me know if you are still unable to move the file - Cheers!



Daphne
Community Moderator @ Dropbox
https://dropbox.com/support


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I am an Admin but I cannot move a file out of a team space.
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