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I'm unable to locate my deleted files.

Level 2

I deleted a couple of folders from my local Dropbox folder, thinking that they will only be deleted on my computer, not on the dropbox site. I am having a heart attack, none of those files are available on dropbox, and they are not in the deleted files either. What can I do?? I already emptied my trash.

2 Replies

Re: Deleted files

Super User


I feel for you but if you had them inside Dropbox folder and they had synced to Dropbox Servers (Cloud) then you should be able to restore them.  See:


You can also request a rollback if you know what time you deleted them.  You can email Support at


If the files were deleted over 30 days ago, then you are out of luck.  Unless you have a Business account which gives you 120 days.  The best bet is to try to retrieve the files and/or give support an email


hopes this helps


if this works and it was a solution, please click on Accept as Solution.  Also clicking on Likes would be super.  Thanks!


Re: Deleted files


Hey @YEichler - welcome to the Community!


Did you have the chance to review @Chris_J's reply? 


Were you able to work this out on your end or is further assistance needed?


If you have logged a ticket with our Support Team let me know the ticket's ID so I can look it up internally from my end and assign your case to a member of our Restorations team. 




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I'm unable to locate my deleted files.
2 Replies
Solved! : See solution