cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements
Do you have an idea for Dropbox Paper? Share it with us here!

default

yes

Highlighted

I need help with a billing inquiry. What can I do?

New member | Level 2

Hi there

 

We have been charged £660 for a service, and we request every year to cancel. I rang last year and verbally cancled the service and shocked we have been charge again this year, I even emailed a few days ago to request we do not require this service and still you have proceeded to take the money out of our account. All I ask is you to remove the service and refund us the £660.

 

Thank you Rupert

1 Reply

Re: Mis Charge

Super User II
You need to log a ticket at www.dropbox.com/support and ask for assistance.

Once there you can then track it at http://dropbox.zendesk.com

 


PenguinPenguin - Penguin - Penguin - Penguin


Heart Did this post help you? If so please mark it for some Kudos below. 


White check mark Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.


Arrows Counter Clock Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible! 


 

Reply
Loading...
Business Admins Support

Have a question? Our Dropbox Community is here to help!

Post your question or search for an answer below.


Learn more about using the Community by reading our Community Guidelines.


Hi anonymous,

If you need more help you can log a ticket with our Support Team here (expected response time 24 hours), or contact us on Twitter or Facebook.

For more info on available support options, see this article.

If you found the answer to your question, please 'like' the post to say thanks to the user!

I need help with a billing inquiry. What can I do?
1,162 Views
1 Reply
1 Like
Solved! : See solution
Looking for Dropbox Paper users
Do you use Dropbox Paper?

If so, we're starting a design feedback group and we'd love for you to be a part of it. We have paid feedback opportunities - both in person and remotely - for English speaking users based in the US.

Interested? Take the short survey to let us know.

Take the survey
Who's talking
Top contributors to this post