cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements
Do you have an idea for Dropbox Paper? Share it with us here!

default

yes

Highlighted

I was accidentally charged for a Dropbox for Business annual plan after my trial renewed.

New member | Level 2

I used Business thing cuz Dropbox asked me to upgrade for free. I did not know that it is going to be charged annually becuase it is BIG MONEY $1.200. I want to get refund becaused it is charged on June 2nd 2018 and I cancel the subscription  on June 2nd 2018. I need to get my money back. I just cancelled subscription. 

2 Replies

Re: ANNUAL FEE REFUND!

Super User II
You need to email Dropbox and ask I'm afraid - you agreed those charges (repeatedly) when signing up for the upgrade. Why did you think they asked your card details if it was free!?

You can do that at www.dropbox.com/support and then track at http://dropbox.zendesk.com

Nobody here I'm afraid can help - you need to do it via a ticket as its account specific.

 


PenguinPenguin - Penguin - Penguin - Penguin


Heart Did this post help you? If so please mark it for some Kudos below. 


White check mark Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.


Arrows Counter Clock Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible! 


 

Reply
Loading...

Re: ANNUAL FEE REFUND!

Dropboxer
Hey sanhuiyoon, welcome & thanks for reaching out on the Dropbox Community! 
 
As a point of reference, you may keep in mind that we can only provide billing-related information only via our Official Support channel, since these require account-specific sensitive information. As I understand that this is a pressing matter to you at the moment, I’ve made sure to run a search on our system on my end, I’ve located your newest open ticket & I’ve made sure you’ve received a reply there. 
 
Whenever you find some time, please check your inbox our latest email & let me know here in case you’re unable to locate this reply. 
 
Hopefully this is helpful to you & I’m wishing you a great week ahead! 

 


Jane
Community Moderator @ Dropbox
https://dropbox.com/support

 

Heart Did this post help you? If so please give it a Like below. 
White check mark Did this post fix your issue/answer your question? If so please press the 'Accept as Best Answer' button to help others find it.
Arrows Counter Clock Still stuck? Ask me a question! (
Questions asked in the community will likely receive an answer within 4 hours!)

Reply
Loading...
Business Admins Support

Have a question? Our Dropbox Community is here to help!

Post your question or search for an answer below.


Learn more about using the Community by reading our Community Guidelines.


Hi anonymous,

If you need more help you can log a ticket with our Support Team here (expected response time 24 hours), or contact us on Twitter or Facebook.

For more info on available support options, see this article.

If you found the answer to your question, please 'like' the post to say thanks to the user!

I was accidentally charged for a Dropbox for Business annual plan after my trial renewed.
943 Views
2 Replies
1 Like
Solved! : See solution
Looking for Dropbox Paper users
Do you use Dropbox Paper?

If so, we're starting a design feedback group and we'd love for you to be a part of it. We have paid feedback opportunities - both in person and remotely - for English speaking users based in the US.

Interested? Take the short survey to let us know.

Take the survey
Who's talking
Top contributors to this post