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Integrate a new team after Business Trial

New member | Level 2

I am currently at the end of my free business trial of 30 days. I did this to try out the business plan in order to know if it was right for me, which it happens to be. To do this I was made administrator of my own team, as I started a new account. 

Thing is now that I made up my ming in keeping my business account, I want to integrate another existing team with its own administrator. But he says he can not add me unless I downgrade to basic. I can't find a way to do this whatsoever. It seems as it started as a business trial I can't downgrade? Is this true? 

What do I need to do to be added into another business team and keep all of the already uploaded files on my account? 

Tried finding support through chat (it seems not to be working for me anymore?) and through e-mail, but still haven't got a reply and need it fast as trial ends in less than 2 days. 

Thank you! 

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Re: Integrate a new team after Business Trial

Dropboxer

Hi there @Madalena, welcome to the Dropbox Community!

The easiest way to merge with another team would be to cancel the trial subscription on your account. In doing this, your account will be reverted back to a personal account, but you will retain all your data even if you have more than a Basic account can store. Dropbox wouldn't delete your data, only syncing will pause until you're able to upgrade again.

Once you're back on a personal account, the other team's admin will be able to invite you to their team. When you're onboard with the team, you'll be able to reorganise, share any data you need to and even add folders into the team shared workspace.

I hope that helps, let me know if you have any further questions!




Daphne
Community Moderator @ Dropbox
https://dropbox.com/support


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