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Need to reduce licenses

New member | Level 2

What needs to be done to reduce the number of licenses that we are paying for?

16 Replies

Re: Need to reduce licenses

Super User II
I am pretty sure you can only do this upon renewal of your contract to a minimum of 3 (it used to be 5).

You can alter the licences you need at the Admin dashboard: https://www.dropbox.com/team/admin/dashboard

 


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Re: Need to reduce licenses

Dropboxer
Dropboxer
Hi there, you can reduce licenses as Mark said to a minimum of 3 licenses, however the change will only appear on your account (and thus the reduced fee) when your account next renews, which is either in a month or year.
 
If you can’t reduce your licenses and you did remove people in the past, check if those users were suspended instead of removed, as suspended users still take up a license.
 
This also applies to pending invite to your team, so if any exist that you don’t want to join the team, just delete the invite from the admin console.
 
Hope this information helps!

Jay
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: Need to reduce licenses

Explorer | Level 4

This did  not help. It delets the person NOT the number of licenses on contract.

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Re: Need to reduce licenses

Dropboxer
Dropboxer
How many licenses do you have at the moment and how many do you want on your account?

Jay
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: Need to reduce licenses

Explorer | Level 4

Hi

I need to reduce to 3 from the 7 we have. My licenses renews in a month.

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Re: Need to reduce licenses

Dropboxer
Dropboxer
How many active licenses do you currently have assigned to users? Are you able to reduce the licenses in any way?

Jay
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: Need to reduce licenses

Explorer | Level 4

I only have two licenses assigned to users. I want to keep the third in case I need it. I have deleted all other users. 

How do I reduce number of licenses to 3.

 

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Re: Need to reduce licenses

Dropboxer
Dropboxer
Have you followed the steps in this article?
 
  1. Sign in to dropbox.com with your admin credentials.
  2. Click Admin Console.
  3. Select the Billing tab.
  4. Click Manage plan.
  5. Click Manage licenses.
  6. Change the number of licenses in the box that appears. 
  7. To remove unneeded licenses, click Remove licenses instead.
 
If you’re getting an error message, let me know!

Jay
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: Need to reduce licenses

Explorer | Level 4

Thank you

I had been to that page but visually it appears you can only add licenses not remove licenses.

 

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