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Office 365 subscription

Explorer | Level 3


Today for some reason, Dropbox has decided I need a Commercial Office 365 subscription.  I have Microsoft Office on my Macbook and have always used Dropbox with no issues but now I'm unable to open & edit word documents in Dropbox - I'm only able to view documents and/or download.  I can still open & edit excel documents so it makes no sense to me.

Can anyone help me please?

Thank you.

1 Reply

Re: Office 365 subscription

Hi there, this would occur if you joined or upgraded your account to a Dropbox Business team.
Using Office Online is free for personal accounts, Basic, Plus and Professional. Once you’re on a Dropbox Business team, you’ll need a license to edit files.
Regarding the Excel files, it’s possible the license might only allow Excel files to be edited, but not Word files. I’d recommend checking with your team admin for more information on this matter.
Hope this helps!

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Office 365 subscription
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