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Paying for more liscences than used

New member | Level 2

Hey, I am only using 9 of the 10 liscenses I have bought, as i added a member to our admin it automatically made me pay for an extra liscence but i have only 9 users and I am paying for 10 

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Re: Paying for more liscences than used

Hi there, licenses are considered ‘used’ if a team member is active, invited, or suspended. 
Could you check if you have any suspended members on the team from here?
At the next billing date your account will only renew for the lower number of licenses.
Hope this helps!

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Paying for more liscences than used
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