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Smart Sync issues; Selective Sync default is "online-only" ! WHY?

Explorer | Level 3

I have set smart-sync default to local. NOPE 'cause when I select an existing folder in selective sync it starts out AS AN ONLINE-ONLY folder. Hey the client even tells me it will do this, thanks! not. WHY. GOD. WHY?! I want this folder synced fully or I would not have selected it!!

Now I have to also manually set folders to local in the finder. Which, because the client is probably struggling with the file load, it doesn't set them all properly, or late, or just removes the checkmark completely.. I have no proper realtime feedback and no assurance. So next morning what has been downloaded and what has not will be a great surprise, a feature that the users here will surely appreciate.

Has this been tested with people whom actually make money? With multi terabytes of data in lots of (large) files? While the client is syncing heavily? WHY this stupid selective sync default?

Please let me turn this annoying unsmart-sync feature OFF, it's also bound to confuse users. We have plenty of local HDD space.. It is a great feature to push users to another storage solution though..

At LEAST PLEASE set a selected selective-sync folder default to " local" instead of online-only, or give us a choice. This has not been thought through.

10 Replies

Re: Smart Sync issues; Selective Sync default is "online-only" ! WHY?

Dropboxer
 
Hi modi, welcome to Dropbox Community!
 
To my understanding you are trying to opt out Smart Sync. If this is the case, depending on the plan you are on you can follow the instructions of the Help Center article here.
 
If you are on a Business plan and you are the Admin, keep in mind that some of your team members may have connected a work and personal account. If you opt out your team from the system extension, team members won't be able to use Smart Sync on any personal devices (or personal accounts) where they're also signed in to their Business account.
 
Additionally, if you are trying to sync your files locally you can follow the steps here
 
Let me know if you need anything else!



Norah
Moderator @ Dropbox
https://dropbox.com/support


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Re: Smart Sync issues; Selective Sync default is "online-only" ! WHY?

Dropboxer

Hey there @modi - how are you today? 

Did you have the chance to review @Norah's reply? Are you still having issues with this?  

Let us know here and we'll be more than happy to help. 

 


Walter
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: Smart Sync issues; Selective Sync default is "online-only" ! WHY?

New member | Level 2

Ummmm. Even I can answer this. Norah did not even answer the question. The problem still exists and I agree with the original post. It is stupid that DB does not fix this "feature."

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Re: Smart Sync issues; Selective Sync default is "online-only" ! WHY?

Dropboxer
Hey there (@Lighting1), while I haven’t followed the discussion from the beginning (& I’m unsure at this point where the issue lies for the OP), I’ll do my best to check back on any issues you may be facing on your end from this point on. I’d appreciate it if you could clarify for me whether you’ve set your files to be Online-only ☁️ or you’ve removed them in your Selective Sync settings. 
 
Any detail you could include on this discussion would be very helpful & thanks a lot for taking the time to explain what’s happening; rest assured that I’m here to help as much as possible. Have a wonderful week ahead & I’ll be awaiting your next message! 

 


Jane
Community Moderator @ Dropbox
https://dropbox.com/support


 


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Re: Smart Sync issues; Selective Sync default is "online-only" ! WHY?

Explorer | Level 4

I am having the same problem as the original poster, and cannot see how the reply could possibly be a solution! I assume the helper solved this off-line. Help!

Here's my situation: (1) Smart sync is off. (2) Selective Sync is on. But only the first few folders (12) have the files locally synced. Past that, they are all online only, with the cloud symbol. I have tried unselecting all the unsynced folders, and then reselecting, a single folder, and it simply puts up the cloud symbol for the folder and everything in it, and the app says that the sync is all up to date. But nothing in that folder is locally synced. So, yes, at a certain point at least it seems that the default for selective sync is to store in the cloud; and I don't know how to force it to do otherwise. 

I'm on a Mac 10.13.6 (High Sierra), and due to an earlier problem (massive) have unlinked all my other devices, uninstalled and now reinstalled the latest Dropbox app, and because of that earlier problem am now working with a relatively modest amount of data, 50GB, 68000 items.

I have already tried, several times, linking and unlinking, and, as said, uninstalling and reinstalling with a small subset of what I used to have on Dropbox. Help!

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Re: Smart Sync issues; Selective Sync default is "online-only" ! WHY?

Dropboxer

Hey @wjohnson925, apologies for the slight delay on my end. Are you still facing this issue? Please do let me know here & I’ll do my best to check back with you asap! 

 


Jane
Community Moderator @ Dropbox
https://dropbox.com/support


 


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Re: Smart Sync issues; Selective Sync default is "online-only" ! WHY?

Explorer | Level 4

Why is this still wrong? Even if Sync is set to local only, when you use selective sync, the folders default to online only. You have to go to the individual folders and change them to local. How do I get this back to the way it used to be on Dropbox and make selective sync folders always local by DEFAULT? 

This may be my last straw with Dropbox -- with the rate increase and the stupid "features" that make it more cumbersome. Good way to lose long-term customers.

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Re: Smart Sync issues; Selective Sync default is "online-only" ! WHY?

Dropboxer
Hey @tritip, thanks for pinging us here & taking the time to share your thoughts. If it’s not too much trouble for you, can you clarify if you’re checking the folders through your Selective Sync settings & these are automatically set to Online-only, despite your Smart Sync Default settings on your Sync tab being set as: Local
 
To my mind, the best way to achieve what you had in mind initially would be simply opting out of system extensions thus disabling Smart Sync altogether. 
 
I hope that this helps you with what you had in mind initially, however please keep me updated if you have any follow-up questions!

 


Jane
Community Moderator @ Dropbox
https://dropbox.com/support


 


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Re: Smart Sync issues; Selective Sync default is "online-only" ! WHY?

Explorer | Level 4

"can you clarify if you’re checking the folders through your Selective Sync settings & these are automatically set to Online-only, despite your Smart Sync Default settings on your Sync tab being set as: Local?"

Yes. This is exactly what is happening with SELECTIVE sync and Dropbox acknowledges that this is happening with a modal window telling you exactly that it is going to be "online-only" folders for items newly checked in SELECTIVE Sync. So the program knows it is going to put online-only folders despite the setting of local only under Smart Sync.

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Smart Sync issues; Selective Sync default is "online-only" ! WHY?
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