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Unable to share outside of my company. What can I do?

New member | Level 1

HERE'S MINE: VERY frustrated new admin member trying to get a new member to access a shared folder. when i try, i get a box that says:
'Only members of ISI Studio can manage membership of this folder." Then there is a list of members to the folder, half of whom need to be removed, though they aren't on the official 'members' list. What on earth is a the ISI Studio and how do I get around this???????????????????????

3 Replies

Re: DOES DROPBOX MONITOR THESE QUESTIONS?

Super User

You have phone support, ask the administrator of your Dropbox for Business account. or you can submit a Support Ticket https://www.dropbox.com/support

Also you can follow up with Ticket via zendesk
http://dropbox.zendesk.com


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if this works and it was a solution, please click on Accept as Solution.  Also clicking on Likes would be super.  Thanks!

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Re: DOES DROPBOX MONITOR THESE QUESTIONS?

Super User

Ask the administrator to do the deletion and adding of new members to the folder


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if this works and it was a solution, please click on Accept as Solution.  Also clicking on Likes would be super.  Thanks!

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Re: DOES DROPBOX MONITOR THESE QUESTIONS?

Community Manager
Community Manager

Hi Lynne,

Chris is correct - you may need to ask your account admin to make these changes for you.

Thanks!
Ed

 

[This thread is now closed by moderators due to inactivity. If you're experiencing a similar behavior, feel free to start a new discussion in the Ask a Question section here.]




Ed G
Community Manager @ Dropbox
https://dropbox.com/support


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Hi anonymous,

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Unable to share outside of my company. What can I do?
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