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Your version of Dropbox Business doesn’t support team merges yet.

New member | Level 2

trying to merge two dropbox business advanced together following the dropbox merge i get the error "Your version of Dropbox Business doesn’t support team merges yet. Let support know that you’d like to update to a version that supports this feature—don’t worry there’s no additional cost."

I have contacted dropbox support three times now on the mater and have not heard back? hopping to get an aswer here.

I have followed the advice at https://help.dropbox.com/teams-admins/admin/merging-teams but this doesnt work. 

 

Thanks, Iain

 

1 Reply

Re: Your version of Dropbox Business doesn’t support team merges yet.

Dropboxer

Hello @IainFenwick

Thanks for reporting this issue you are facing. 

It is true that there are types of Business structures that cannot be merged with others. In this case, the merge teams feature would give you an error explaining that this cannot be done. I do understand this can be frustrating. However, to even check if this is the case with these two teams we will need to be in communication with both admins of the team. I am not able to do this for you via the Community unfortunately. 

So, I located the chat you had with us and am going to add notes for the case to be escalated and further checked. 

Note pushpin As mentioned, we will need permission from the other team to check things or proceed to any changes. 

Thank you for your patience with this process. 


Fiona
Community Moderator @ Dropbox
https://dropbox.com/support


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Your version of Dropbox Business doesn’t support team merges yet.
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