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Access to Expired Photo Link

Access to Expired Photo Link

maggiem
New member | Level 2
I recently got some film developed at a local photo developing store. The store emails you a dropbox link through Dropbox Transfer when the scanned photos are available, and I asked them not to keep the negatives so I did not have to pick them up later. I apparently waited too long and once I opened the link to download the photos, it said the link had expired and had only been open for a week. I contacted the company and they are saying there’s nothing they can do as they have wiped all of the photos from their systems and that dropbox has likely done the same at this point. Is there any way I can get renewed access to this link through dropbox or some other way? From my understanding, the files should still be in the link, it is just that I no longer have access to them. Please let me know thanks!
2 Replies 2

Mark
Super User II

Hi

 

Unfortunately the only people who can help are the store. It maybe that they can recover the files if they were deleted within the past 30 days (see https://help.dropbox.com/files-folders/restore-delete/recover-deleted-files-folders) HOWEVER they have to do that - its not something you or Dropbox support can do.


 


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sukrith
Dropbox Staff

The creator of the transfer has access in the dropbox.com/transfer/manage page to look at expired transfers and reactivate them.

Screen Shot 2022-07-21 at 1.39.27 PM.png

 

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