Audio Files Cut Out When Playing

[mspin]

I've been having an issue lately (since June) with playing MP3 files from Dropbox where the audio cuts out while playing. It cuts out at the same time stamp each time, so its not randomly cutting off the audio. When I play the MP3 files back on my computer from the hard drive, there is no audio cut off. This is only happening after the file is uploaded to Dropbox and when playing the file from Dropbox. This happens on the Dropbox app on my iPhone, iPad, and when playing the file from the Dropbox website on a computer. I have deleted the file from Dropbox and re-uploaded it but that does not resolve the issue. I have been using Dropbox to store and play MP3 files for many years and never had this problem until recently. It seems that something has changed or there is some kind of bug causing this audio drop out of the file when playing.

I can't find any resolutions for this when searching the site. If anyone has any information or suggestions about a resolution, it would be greatly appreciated. Thanks!

[Jay]

Hi @wnj, do you see the option to clear the cache in the Dropbox mobile app directly from within the settings?

[wnj · Accepted solution]

@Walter @Jay 

My problem seems to be resolved
by CLEARING THE CACHE of the app.

thank you!!!

[Jay]

Glad to hear you were able to resolve the issue! If you need any further assistance in the future, please let me know.

Enjoy your weekend!

[Ben72]

I am having the same issue and don't know what to do about finding a resolution. 

[Jay]

Hi @Ben72, can you provide more details about what type of file you're playing, how soon after you start playing that it stops, and any other info in order to assist further?

[njvaug02]

Experiencing same issue for the past year. Not on every file but certainly on enough of them. Clearing cache has no effect. Deleting and redownloading app fresh has no effect. Same exact skips happen on iPad and iPhone apps, but not on source played from hard drive or playing the same file via Dropbox or Replay in a browser. Dropbox, get it together, and please don't suggest that I clear the cache. Had no effect, and same problem is happening on iPad and iPhone, but not in the browser, clearly an app coding problem.

[Hannah]

Thanks for your feedback here, @njvaug02, and sorry to see you're having this issue.

If you save the problem files from the Dropbox app to your device and play them locally from there, do they play correctly?

[Ljc77]

I am having the same problem. Certain mp3 files cut out at the same point. Play fine before downloaded and appear to be fine when downloaded but cut out when played through speakers. Any help would be great!!

[Hannah]

Hey @Ljc77, sorry to hear that.

Are you having this issue on a mobile device or a computer?

Are these files saved to your Dropbox account or did someone share them with you through a link?

[Ljc77]

Hi Hannah.

It’s a bit of a long story… I have my file on my laptop and phone. It gets uploaded to an app for a dance comp (and plays fine through the app). The comp organisers download the file to their laptop (and it plays fine from the laptop using VLC). Then on comp day when they play the file and put it through the speakers on stage the music stops about 15 seconds in. This has happened on two separate occasions (uploaded and downloaded twice) and stopped at the exact same time of the music. Very stressful for a young dancer (and their mum, lol). Thanks so much.