Audio Files Cut Out When Playing

[mspin]

I've been having an issue lately (since June) with playing MP3 files from Dropbox where the audio cuts out while playing. It cuts out at the same time stamp each time, so its not randomly cutting off the audio. When I play the MP3 files back on my computer from the hard drive, there is no audio cut off. This is only happening after the file is uploaded to Dropbox and when playing the file from Dropbox. This happens on the Dropbox app on my iPhone, iPad, and when playing the file from the Dropbox website on a computer. I have deleted the file from Dropbox and re-uploaded it but that does not resolve the issue. I have been using Dropbox to store and play MP3 files for many years and never had this problem until recently. It seems that something has changed or there is some kind of bug causing this audio drop out of the file when playing.

I can't find any resolutions for this when searching the site. If anyone has any information or suggestions about a resolution, it would be greatly appreciated. Thanks!

[Hannah]

Thanks for providing some more context, @Ljc77!

How is the video uploaded to the app for the competition? Is it first downloaded locally to the device and then uploaded, or are you exporting it directly from Dropbox?

[Ljc77]

Thanks for your reply! It’s downloaded to my device (sits in my iCloud files and is also downloaded on my iPhone). Then I upload it to the app from my iPhone files. Then the organisers take it from the app and download it to their laptop and play it from there.

[Hannah]

Thanks, @Ljc77!

It's strange that the issue is present only when the file is played through the speakers, though.

If instead of the original file, you copy it before uploading it to the app, does it give you a different behavior?

[Ljc77]

I’ll give it a try. Although may not be able to test that until next comps lol