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Camera Upload compressing videos?

Camera Upload compressing videos?

Celia7
Explorer | Level 3

Hi,

I have to free up space on my phone and I was hoping to delete photos and videos once they were uploaded on Dropbox via Camera Upload.

However, I just realized that the files on Upload are of a different size. E.g. a video that on my phone is 155.77 MB is uploaded as a 148.55 MB . This despite the fact that Dropbox promises files are untouched. Can I trust it and delete or are my files actually being compromised when I move them to Dropbox?

 

 

3 Replies 3

Re: Camera Upload compressing videos?

Walter
Dropboxer

Hey @Celia7, sorry to hear you're having issues with this.

 

Could you please let us know if this is happening with only this specific video file of yours or if it's affecting other files as well? Are you using an iOS device or an Android one?

 

Also, can you send us a screenshot of the file's properties before uploading it to Dropbox and one of how its properties look like after uploading it to Dropbox?

 

Any additional information is more than welcome!


Walter
Community Moderator @ Dropbox
dropbox.com/support


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Re: Camera Upload compressing videos?

Celia7
Explorer | Level 3

Hi Walter

 

Thanks. This is happening with ALL photos and videos I transfer

Re: Camera Upload compressing videos?

Walter
Dropboxer

When you say 'transfer', can you clarify the exact steps you take to do this @Celia7?

 

Also, could you grab me the screenshots I asked for from a sample file? 

 

This would help us assist further. 


Walter
Community Moderator @ Dropbox
dropbox.com/support


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    Walter Dropboxer
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    Celia7 Explorer | Level 3
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