Can't access a folder: 'This folder does not exist' error

[Andreas K.25]

Hi experts,

I have a strange issue with one of my folders. If I try to view the /Public/Samples folder online, regardless which browser (FireFox / Edge), I only get an error message "The folder ‘/Public/Samples’ doesn’t exist.".

I use dropbox for many years, I never had issues with that folder. In there are a lot of files which I share with the Microsoft Community.

On my home PC I use the DropBox-App and I can still sync with that folder / upload files and create links for download, anything works well, e.g.:

https://www.dropbox.com/scl/fi/yjm7h82fe45aep45258jo/7894fb94-4f68-4b2b-9aeb-6ab221b2e9b0.xlsx?rlkey... 

There is another subfolder in the Samples folder and I can view that folder online without any problems!

Any suggestions?

EDIT: I've looked around and found that some other subfolders are showing the same error message, but others seem to be working fine... very strange.

Andreas.

[Jay]

Thanks, I've sent you an email, please could you reply to it when you get a chance!

[Andreas K.25]

Thanks to everyone on the DropBox team, the engineering team solved the problem.

I am no longer having problems, everything is working normally again.

Good job, best regards,

Andreas.

[debasissadhukhan]

Problem got resolved. Thanks DropBox team

[Krunoslav]

Can confirm that is solved. Thanks

[Nix-X]

I have been noticing this issue for the last several weeks that whenever I try to create a new folder in Dropbox - the page "refreshes" to my Dropbox home page and I get an error message at the bottom of the page that says the folder does not exist. However, if you click on the back button of the browser, you go back to the page you were at before, and you can clearly see that the folder has been created.  Attached is a screen recording showing this problem.

Here you can see I tried to create a sub-folder called "Test", and got the toast at the bottom that said "Folder created"  but then instead of opening that sub-folder, the page refreshed to the Dropbox home page and I got another toast at the bottom that said the folder does not exist.

Surprised that for such a costly service, blatant bugs like these are not caught and fixed immediately. 

[Megan]

Hi @Nix-X, let's jump right into this! 

Surprisingly, this rings a bell. I've merged your post, under a similar thread of users reporting the same behavior.

Could you try the troubleshooting steps mentioned throughout, and let me know if you notice any difference? 

Thanks a bunch! 

[Nix-X]

Hi @Megan 

It's not really productive to have to dig through 5 pages of threads to determine where these troubleshooting steps are located. If there is a widely accepted solution that works for everyone, it should be pinned to the topic page in the community, or at least page 1 of the threads here. All I can see in these threads are several users complaining about the same problem.

Either way, if you were referring to the first post by Walter on page 1 - Re: The folder ‘/Public/Samples’ doesn’t exist. - Dropbox Community (dropboxforum.com), yes, I had tried these steps already and they didn't work. 

[Megan]

Hi @Nix-X, in this case, can I send you an email, in order for us to have a closer look into this?`

[Nix-X]

Hi @Megan, yes, thank you, that would be appreciated. 

[Walter]

Hey @Nix-X - sorry to jump in here, but I just sent you an email to have a further look into this internally.

Whenever you get the chance, please have a look at your inbox and we'll take it from there.