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Re: Can't download file

Can't download a file when using Safari on Sonoma

David661
Explorer | Level 3

Hello,

 

Since a few week I can't download a file, nothing happen when I click on download.

But, I can download a folder!

So when I need a file I have to download the entire folder witch is very annoying.

 

Ibook, SONOMA 14.1.2, Safari 17.1.2

 

Thank you

David

12 Replies 12

Jay
Dropbox Staff

Hi @David661, thanks for contacting us!

 

Are you downloading a file from your own Dropbox account when logged in, or is this via a shared link?

 

This will help me to assist further!


Jay
Community Moderator @ Dropbox
dropbox.com/support


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David661
Explorer | Level 3

My own dropbox.

 

Jay
Dropbox Staff

Could you try switching browsers to see if this helps?

 

Otherwise, you can try using incognito/private browsing mode without any extensions running, clearing your cache and even resetting your browser entirely.


Jay
Community Moderator @ Dropbox
dropbox.com/support


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David661
Explorer | Level 3

Yes working with chrome

Jay
Dropbox Staff

As this is working in Chrome, then it means that something in Safari is preventing the downloads. Could you try running it in private browsing mode or without any extensions running to see if this helps?


Jay
Community Moderator @ Dropbox
dropbox.com/support


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David661
Explorer | Level 3

Yes, it's working in private mode.

Hannah
Dropbox Staff

Thanks for the update, @David661.

 

This seems like a browser issue, indeed.

 

Can you clear Safari's cache, to see if that helps? 


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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David661
Explorer | Level 3

No, it's not helping.

cleared cache and history

Same issue can download folder but not file.

Hannah
Dropbox Staff

Thanks for the additional info, David and happy Monday!

 

Since it seems that the issue only exists on normal Safari windows, this might have to do with an extension you may have enabled.

 

So, can you temporarily disable your Safari extensions, to see if that helps?

 

If it does, try to re-enable your extensions one by one, until you're no longer able to download Dropbox files; this should allow us to identify the problematic extension.


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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