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Can’t open a .pdf file in a shared link.

Can’t open a .pdf file in a shared link.

Demir2
Explorer | Level 3

I can’t open a pdf file from a sharedlink (iPhone). But I can view it with my another phone. I have tried many ways. Like logging out and deleting the app, rebooting my phone, logging in with another account. It still says ‘Couldn’t load the file’ with a cat on the background. It is a non downloadable link, just for viewing docs for work. I hope someone can help me.

15 Replies 15

Mark
Super User II

What OS version / Dropbox version etc. you using?


 


:penguin::penguin: - :penguin: - :penguin: - :penguin:


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:arrows_counterclockwise: Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible! 


 

Demir2
Explorer | Level 3
Dropbox 380.3.2 and iOS 17.5.1

Mark
Super User II

Is it a particularly large or complex PDF?


 


:penguin::penguin: - :penguin: - :penguin: - :penguin:


Heart Did this post help you? If so please mark it for some Kudos below. 


:white_check_mark: Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.


:arrows_counterclockwise: Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible! 


 

Demir2
Explorer | Level 3
It’s a small file, just 2,3 MB.

Megan
Dropbox Staff

Hey @Demir2, let's jump right into this! 

 

Have you tried using your mobile's browser in order to preview the file there? 

 

Would you mind sending me a screenshot of the error message you mentioned, in order for me to have a visual? 

 

Keep me posted! 


Megan
Community Moderator @ Dropbox
dropbox.com/support


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Demir2
Explorer | Level 3
Hey Megan, yes I can view the file with my browser.

I don’t know how to upload a screenshot but I will write it down what dropbox exactly says: ‘Couldn’t load the file, There was an error loading the file.’


Megan
Dropbox Staff

So, it seems it's just the app giving you trouble with that, right @Demir2?

 

Have you tried accessing the app's settings and clearing its cache? Also, is that a shared link that you own? 


Megan
Community Moderator @ Dropbox
dropbox.com/support


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Demir2
Explorer | Level 3
That’s right. I already cleared the cache multiple times. The shared link is not owned by me but by my employer. I can access the link with my another phone. It has an older version: 378.2.6.

Megan
Dropbox Staff

Odd indeed @Demir2.

 

You should be able to click on the camera-like icon when replying back to me, and attaching your screenshot in order for us to have a visual too.

 

If you have any trouble doing that, make sure you either use a laptop, or request a desktop view of the Dropbox site on your browser. 


Megan
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
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