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Can't preview my files after renaming them

Can't preview my files after renaming them

Magdalene Njane
Explorer | Level 3
Go to solution

Hey 

so I have a similar problem almost every time I rename a picture its version changes to a file that cannot be previewed even when downloaded. it says files without extensions can not be previewed. after renamingafter renaming

 

1 Accepted Solution

Accepted Solutions

Nancy
Dropbox Staff
Go to solution

Welcome to the forum, @Magdalene Njane!

 

From what I understand, you'll need to separate the extension of the file from the rest of the filename with a dot (.). So, in this case, the name of the file should be “Friday 19th Aug - 6pm.jpg”.

 

Please rename your file once again and let me know if the issue persists after that.

 

Cheers.


Nancy
Community Moderator @ Dropbox
dropbox.com/support


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5 Replies 5

Nancy
Dropbox Staff
Go to solution

Welcome to the forum, @Magdalene Njane!

 

From what I understand, you'll need to separate the extension of the file from the rest of the filename with a dot (.). So, in this case, the name of the file should be “Friday 19th Aug - 6pm.jpg”.

 

Please rename your file once again and let me know if the issue persists after that.

 

Cheers.


Nancy
Community Moderator @ Dropbox
dropbox.com/support


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Magdalene Njane
Explorer | Level 3
Go to solution
Hey
Yes it worked, thank you

Nancy
Dropbox Staff
Go to solution

I’m really glad to hear that worked! 

 

If you need something else, don't hesitate to give me a shout.


Nancy
Community Moderator @ Dropbox
dropbox.com/support


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Roxy_g
New member | Level 2
I am trying to open a file that contains a song that I need to send to someone and when I try to open it, it says files without extensions cannot be previewed. I understand that this means I don’t have a suffix attached to the end of it, but I don’t know how to fix it.

Rich
Super User II

@Roxy_g wrote:
I understand that this means I don’t have a suffix attached to the end of it, but I don’t know how to fix it.

Rename the file and add an appropriate file extension for the file type to the end of the file name.

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Top contributors to this post

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    Rich Super User II
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    Roxy_g New member | Level 2
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    Nancy Dropbox Staff
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    Magdalene Njane Explorer | Level 3
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