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Cannot open a file and cannot reach customer support

Cannot open a file and cannot reach customer support

buckbrougham
Explorer | Level 3

I've received two sets of files. One set are pdf, and I can open those.  The other set, not pdf, won't open. I get a message "msg files can't currently be reviewed".  I tried downloading, but get a message, "There is no application set to open the document . . .", even though I have Microsoft Outlook.

 

I've tried going through Dropbox "Help", but the link to Chat does nothing.  There seems to be no way to reach anyone at Dropbox.

4 Replies 4

Megan
Dropbox Staff

Hey @buckbrougham, thanks for posting here today! 

 

Which platform do you use, in order for you to open your .msg files? Do you use our desktop app, website, or mobile app?

 

A screenshot and some more information or clarifications would also help. Also, keep in mind that the level of support depends on the plan you have. You can see more about this here

 

Keep me posted, and we'll take it from there!


Megan
Community Moderator @ Dropbox
dropbox.com/support


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buckbrougham
Explorer | Level 3

Here are some screen shots.

buckbrougham_0-1685048912991.png

buckbrougham_1-1685049531605.png

buckbrougham_2-1685049768060.png

 

 

 

buckbrougham
Explorer | Level 3

I'm trying to open the messages on my iMac desktop using whatever app I can find, including Microsoft Outlook.

Jay
Dropbox Staff

Hi @buckbrougham, as .msg files can't be previewed on the Dropbox site, you'd need to find an app or service that can preview them on your device. 

 

Generally, this would be an email program, though there should be free msg viewers if you search for them.


Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
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    Jay Dropbox Staff
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    buckbrougham Explorer | Level 3
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    Megan Dropbox Staff
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