cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
If you’ve changed your email address, now's the perfect time to update it on your Dropbox account and we’re here to help! Learn more here.

View, download, and export

Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Change preview pdf file on shared link

Change preview pdf file on shared link

ratushnyivm
Explorer | Level 4

I have a pdf file. I created a link to it and shared it. Then I replaced that pdf file with another one with the same name. Now when I share the link to my updated pdf file, the preview shows an image with the contents of the old pdf file that I have already changed.
Can I change the preview of my pdf file to match the actual content?

13 Replies 13

Jay
Dropbox Staff

Hi @ratushnyivm, thanks for bringing this to our attention.

 

It could be your browser holding a cached copy of the webpage.

 

Could you try clearing the cache, or using Ctrl+Shift+R to refresh the cache on that page.

 

Keep me updated with any progress!


Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

ratushnyivm
Explorer | Level 4

I encountered this problem not in the browser, but when I shared a link to a file in Telegram.

Nancy
Dropbox Staff

Hi from me too, @ratushnyivm

 

Can you please guide me through the exact steps that you followed in order to create this shared link?


Nancy
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

ratushnyivm
Explorer | Level 4

Hello!
1. Uploaded a document to dropbox (version 1).
2. Uploaded the document to dropbox with the same name but different content (version 2).
3. Pressed three dots and selected copy link.
4. Paste the link into Telegram and in the preview I saw the contents of the document version 1, while I expected to see a preview of version 2.

Megan
Dropbox Staff

Hi @ratushnyivm, thanks for clarifying! 

 

When you click the link that's pasted into Telegram, do you get re-directed to your browser? If you paste the link there, do you get the same results? 


Megan
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

ratushnyivm
Explorer | Level 4

Hello!
Yes, when I click on the link, it takes me to the browser and opens the version of the document I want. The only problem is that a preview is automatically generated in telegram with an irrelevant version of the document.

Hannah
Dropbox Staff

Hi from me as well, @ratushnyivm!

 

If you clear the cache on Telegram, do you see any difference?


Hannah
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

ratushnyivm
Explorer | Level 4

Hello!
Clearing the cache doesn't help.

Megan
Dropbox Staff

Hi @ratushnyivm, can you send us a few screenshots, in order for us to have a visual too? 


Megan
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

Need more support?
Who's talking

Top contributors to this post

  • User avatar
    Megan Dropbox Staff
  • User avatar
    ratushnyivm Explorer | Level 4
What do Dropbox user levels mean?