Clicking online-only files in new Dropbox (cloud storage location version) doesn't work

[ckjmm]

When you click on a file that has never been synced, MacOS tries to open the file using Dropbox as the default app which results in the file not opening. For a .jpeg you have to go into Get Info and change the file type / open in back to preview to open the file. 

 

[Walter]

Sure thing @ulba - you've got

At your convenience, please have a look at your email's inbox and we'll take it from there. 

[SamPT]

@Walter   Ticket shows closed in your system, but the issue is still not resolved

[Megan]

Hi @SamPT, have you tried to respond back to the ticket? You should be able to continue troubleshooting, with the agent that's working on your case.