cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
Want to learn some quick and useful tips to make your day easier? Check out how Calvin uses Replay to get feedback from other teams at Dropbox here.

View, download, and export

Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Re: Dropbox syncing issues, incompatible characters

Couln't download. Remove incompatible characters from the filename

Dimples
Helpful | Level 5
Go to solution

Recently all of my computer with Dropbox have started showing a sync error "Couln't download. Remove incompatible characters from the filename. e.g. emojis, /\"<>:|?*"

 

The problem filename isn't shown, the "Go to File" link just takes me to the root directory of my drive, and I obviously can't search for those bad characters.  How do I find this file to solve the sync issue?

 

Screenshot 2022-05-15 07.34.56.png

 

164 Replies 164

Gabrielle Neal
Helpful | Level 6
Go to solution

Sorry Megan, but no this link you supplied didn't clarify anything.

These files have appeared out of nowhere with a full colon inserted.

This is not our practice to create files in this manner.

Please, can someone please give us a better solution than "you will have to rename them yourself" or it is our "OS on our device".

I am sorry, but both of these sound like a cop out.

 

antchapmanaudio
Explorer | Level 3
Go to solution

Just started getting this on Windows 10 today, with files that were previously synced perfectly for many years. The characters it claims are illegal actually aren't in W10. Has there been a silent app update that has changed some stuff?

mpops
Helpful | Level 6
Go to solution

For a while this problem disappeared for me, and now the inability to sync are back yesterday. Hundreds upon hundreds of old files that have synced for years suddenly do not sync. What is going on????

Mike B.53
Helpful | Level 5
Go to solution

OMG, yes, this!

 

Dumb interface for figuring out what's wrong with hundreds of my files that synced just fine (some for years) but suddenly today are a problem fror DropBox. And, the few "problem" files that I looked at have nothing but the letters a-z and a few spaces.

Mark
Super User II
Go to solution

@Mike B.53 

is the space at the end of the name of the file (e.g. "Mark .pdf" rather than "Mark.pdf")? If so that is an often incompatible with other OSs


 


:penguin::penguin: - :penguin: - :penguin: - :penguin:


Heart Did this post help you? If so please mark it for some Kudos below. 


:white_check_mark: Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.


:arrows_counterclockwise: Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible! 


 

Mike B.53
Helpful | Level 5
Go to solution

Hi Mark,

Thank you for trying to help me!

 

No, of today's 138 errors, any that I see do not have a space before the .pdf (or jpeg, indd, png, tiff, etc). In fact, many files have no spaces at all such as "CGI.jpg". A couple of screen caps attached. And these files are both old and weren't previously a problem. Thanks, Mike

image.png

Screen Shot 2022-03-13 at 1.39.38 PM.png

Megan
Dropbox Staff
Go to solution
Hi @Mike B.53, let me see what we can do about this! 

Can you let me know your app's syncing status

Also, have you tried renaming an example file through the website to see if it's going to sync afterward? 

Let me know more about it.

Megan
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

mpops
Helpful | Level 6
Go to solution

Hi Megan,

 

Every few days I get an error message from Dropbox saying it cannot sync several hundred files of images taken in 2014.  These images have been in Dropbox for all those 8 years.  The problem seemed to clear up a while back and I stopped getting the error messages for a while. But alas, the message is back.  I assume that old files from 2014 have synced from another person who shares the files - but I don't know.  In any case, cleaning them up on my computer is not sufficient, they need to be cleaned up on hte computers of other shared users.

 

This is NOT an issue of cleaning up the files, it is an issue of Dropbox suddenly refusing to accept file names that have been acceptable for years. Someone at Dropbox has to figure out exactly what is happening and FIX IT!

 

Mike B.53
Helpful | Level 5
Go to solution

Hi Megan,

I'll try to do this test and get back to you. Very busy week…

 

Thanks!

wcf3
New member | Level 2
Go to solution

I think this has to do with symlinked files, at least that is what it looks like for my 108 files that suddenly stopped syncing a couple of weeks ago between my Mac and windows systems.

 

I should add that they sync fine on the Mac, only windows has the problem. I haven't found a way to correct it and they worked fine for many many years...

Need more support?