Create, upload, and share
Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.
I received an email with the following link:
https://www.dropbox.com/sh/23315lmnhjsa1yu/AABDJVQ3OItMbL8_ozkyqfyUa?dl=0
The link can’t be opened and a message appeared ”That didn’t work for some reason’’.
I clicked refresh for the page , signed out of dropbox and clicked the link many times then tried copy & paste for the link on browser address bar but nothing works.
Sounds to me like the file has been removed/changed or link deleted.
I'd ask them for another link 🙂
- - - -
Did this post help you? If so please mark it for some Kudos below.
Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.
Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible!
Sounds to me like the file has been removed/changed or link deleted.
I'd ask them for another link 🙂
- - - -
Did this post help you? If so please mark it for some Kudos below.
Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.
Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible!
@profelite wrote:
Unable to download a file from the link below.
Contact the file owner and ask for a new link.
This link has been removed for many months - it is obviously a popular one as it appears on here frequently: https://www.dropboxforum.com/t5/Dropbox-files-folders/can-t-open-a-dropbox-link/td-p/517513
- - - -
Did this post help you? If so please mark it for some Kudos below.
Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.
Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible!
Megan
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so, give it a Like below to let us know.
Need help with something else? Ask me a question!
Find Tips & Tricks Discover more ways to use Dropbox here!
Interested in Community Groups? Click here to join!
@Azat202021 - it still means the same thing. The link is no longer valid.
You need to get a new one.
- - - -
Did this post help you? If so please mark it for some Kudos below.
Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.
Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible!
I can't seem to open a file sent to me. Please help. This is the link. [Link removed by moderator]
Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!