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Dropbox Document Not received in GMAIL

Dropbox Document Not received in GMAIL

MJC23
Explorer | Level 3

Hello,  

 

I have been provided a link to sign a document. When I click the link, it routes me to the Dropbox Sign. On this page, there is a message for me to enter my email and after that  I receive this "We just sent you an email. Please open it and click 'Review Document'." I have been checking my email but it has been for hours now that I have not been receiving any email from Dropbox Sign.  Please help. 

 

1 Accepted Solution

Accepted Solutions

Walter
Dropbox Staff

Thanks for the cooperation @MJC23 - you've got :envelope: 

 

Whenever you get the chance, please have a look at your inbox and we'll take it from there. 


Walter
Community Moderator @ Dropbox
dropbox.com/support


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View solution in original post

11 Replies 11

Walter
Dropbox Staff

Hey there @MJC23 - sorry to hear about this.

 

Could you check your spam/junk folder as well and let me know if you can find the email in question?

 

Thanks!


Walter
Community Moderator @ Dropbox
dropbox.com/support


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MJC23
Explorer | Level 3

Hello Walter,  

 

I have checked the SPAM folder and did not see the email in question.  

Walter
Dropbox Staff

I see - thanks for letting me know! In that case, could you try another browser and let me know how it goes @MJC23 ?


Walter
Community Moderator @ Dropbox
dropbox.com/support


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MJC23
Explorer | Level 3

Hello  Walter,  

 

Thank you for your assistance. 

 

I tried opening the link to the document using  Mozilla Firefox, Chrome,  and MS Edge.  Still the same.  I also opened my gmail using these  browsers and still didn't work.  

Nancy
Dropbox Staff

Hey @MJC23, hope you’re doing well!

 

Can you also add noreply@mail.hellosign.com to your email contacts? I’d like to make sure that your email address isn’t filtering out Dropbox Sign emails, in general. 

 

If this doesn’t work either, let me know and I can log a ticket for you (to this email address).


Nancy
Community Moderator @ Dropbox
dropbox.com/support


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MJC23
Explorer | Level 3

Hello Nancy,  

 

Thanks for the revert.   I already added noreply@mail.hellosign.com to my email contacts. Still didn't work. Hope we can find a solution to this the soonest.  

Walter
Dropbox Staff

Thanks for the additional information there @MJC23 

 

Would it be OK if I sent you an email to look further into this through our support channels?


Walter
Community Moderator @ Dropbox
dropbox.com/support


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MJC23
Explorer | Level 3
Hello Walter,

Surely, you can send me an email.

Walter
Dropbox Staff

Thanks for the cooperation @MJC23 - you've got :envelope: 

 

Whenever you get the chance, please have a look at your inbox and we'll take it from there. 


Walter
Community Moderator @ Dropbox
dropbox.com/support


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