cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
Want to make sure we keep you updated on the ideas that other users have shared here on the Community? Us too! Check them out over here.

View, download, and export

Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
1
Ask
2
Reply and help

Dropbox changing video dimensions

Dropbox changing video dimensions

FazedYT
New member | Level 2

Hello,

I have a 1080x1920 video that I have exported from Adobe Premiere Pro. I have confirmed that these dimensions are correct by looking at the file info on my local PC.

I dragged this video into a folder on Dropbox then downloaded it onto my iPhone 12 using the Dropbox app.

The video on my iPhone, however, is 982x1920. I’ve tried looking for settings that could possibly cause this on Dropbox and have googled to no avail.

Any help would be appreciated. Thank you.

Tom

1 Reply 1

Re: Dropbox changing video dimensions

Hannah
Dropboxer

Hey @FazedYT, thanks for joining us on the Dropbox Community.

 

Generally, Dropbox does not alter the files you add to your account in any way.

 

The previews of your files on the mobile app or website might not be in the actual quality, as they would if they were downloaded and opened locally, but the actual file doesn't change.

 

Can you walk me through the steps you followed to download the file from Dropbox to your phone?

 

And can you please send me a screenshot showing this discrepancy?

 

Thanks!


Hannah
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: What do you think about the Community? Fill out our survey here!

Who's talking

Top contributors to this post

  • User avatar
    Hannah Dropboxer
What do Dropbox user levels mean?
Need more support?