cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
Are you interested in hearing how one of our Community members uses Dropbox for sailing trips? Read all about it here.

View, download, and export

Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Dropbox folder load slow (audio files)

Dropbox folder load slow (audio files)

rojan
Explorer | Level 3

We have multiple shared folders, our dropbox folders load perfectly fine when they have only documents inside them. However as soon as you put audio files (.wav / .ogg / etc) inside them, windows explorer (w11) shows the green loading bar & takes a few seconds to process.

 

I implemented a registry key change below to prevent windows from optimizing folders based on 'music' & restarted the PC however it had made no difference.

HKCU\SOFTWARE\Classes\Local Settings\Software\Microsoft\Windows\Shell\Bags\AllFolders\Shell  

Name: FolderType 

Value: NotSpecified

 

Are there any known ways to resolve the loading issues? Files are excluded from AV scanning + windows indexing.

5 Replies 5

Hannah
Dropbox Staff

Hey @rojan, thanks for letting us know about this.

 

Can you also quit and restart the Dropbox app, to see if that helps?

 

If not, try quitting the Dropbox app altogether, to check if the issue persists with the app closed.

 

Let us know what you find.


Hannah
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

rojan
Explorer | Level 3

Hi Hannah,

 

Restarting dropbox did not help, it's affecting all users.

Walter
Dropbox Staff

Hey @rojan, sorry to jump in here, but I was wondering, have you waited enough for the desktop app to sync those changes and show that it's up to date in your system tray?

 

Does the issue go away when the desktop app is completely closed?


Walter
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join

rojan
Explorer | Level 3

Hi Walter,

 

The synchronization is completed, it's occurring when any users re-open that folder each time.

Hannah
Dropbox Staff

Hey @rojan, I'll have to insist on checking whether this persists, when the Dropbox app is closed.


Hannah
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

Need more support?
Who's talking

Top contributors to this post

  • User avatar
    Hannah Dropbox Staff
  • User avatar
    rojan Explorer | Level 3
  • User avatar
    Walter Dropbox Staff
What do Dropbox user levels mean?