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Hi All. I have a file that I edited yesterday that is now appearing online as chinese characters. If I select the cell, the correct/English version of the word appears, but not when displayed. All other excel files in my dropbox appear in English as they should. On the app, it appears in English, this is only happening online.
To troubleshoot I saved the file from my app, downloaded it to my computer, viewed it in Excel where it showed up in English, deleted the dropbox file, then uploaded the English version from my computer, but it is still showing up with the chinese characters. How do I rectify this and view the file on my computer the way it should be??
@MuffinMama wrote:
I have a file that I edited yesterday that is now appearing online as chinese characters. If I select the cell, the correct/English version of the word appears, but not when displayed.
Those aren't Chinese characters.
This is a Microsoft issue, unrelated to Dropbox, and it's a problem with the font you're using. Change it to something other than Arial and the issue will likely go away. If you search Google you'll find many people experiencing this issue while using the web version of Office that have reported it to Microsoft.
@MuffinMama wrote:
I have a file that I edited yesterday that is now appearing online as chinese characters. If I select the cell, the correct/English version of the word appears, but not when displayed.
Those aren't Chinese characters.
This is a Microsoft issue, unrelated to Dropbox, and it's a problem with the font you're using. Change it to something other than Arial and the issue will likely go away. If you search Google you'll find many people experiencing this issue while using the web version of Office that have reported it to Microsoft.
Wow, Rich, that was super easy! I should have considered that but was thrown off by the fact that the file looked fine w the same font yesterday. Thank you!!
Hi there @Licoge, sorry to hear about this.
Could you send us a screenshot of where you're spotting this so that we can have a visual too?
Thanks!
Walter
Community Moderator @ Dropbox
dropbox.com/support
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Hi @Licoge, can you clarify the type of file this happens to?
Is this behavior consistent throughout your files, or just some of them?
Megan
Community Moderator @ Dropbox
dropbox.com/support
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Hi @gcolinet, thanks for clarifying that for us.
Could you also let us know the file's exact type and send us a screenshot of how it looks on your end so that we can have a visual too?
Does the file preview correctly if you download it from the website and open it locally on your device(s)?
Walter
Community Moderator @ Dropbox
dropbox.com/support
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