Excel and Word files appear mistaken when I open them.

[FRANCIS HENG]

Hi
Whether i opem a excel or word file from Dropbox the file name appear with a % sign example 2212 28 it will appesr as 2212%202528
Appreciate some assistance here.

[Megan]

Hi @FRANCIS HENG, how are you today? 

In which one of our platforms do you notice this behavior? Could you also send me a couple of screenshots, in order for me to get visual of what you described?

Let me know more, and we'll take it from there. 

[FRANCIS HENG]

Dear Megan

I open the file from Android Samsung Note 9

Please see attached file..look at the file name.The file name with % is after i open with excel.

[Walter]

Hey @FRANCIS HENG, sorry to jump in here, but could you let us know if the file's name contain any incompatible characters?

Have you tried renaming it perhaps?

Also, do you see any difference when previewing this file on dropbox.com? 

[FRANCIS HENG]

Dear Walter

Yes when i open files in dropbox e.g excel and word

The file name contain characters like % and other digits not in the original file name.

Yes i tried rename and saved in dropbox but when i open in excel , problem still exists.

No problem in iewing file in dropbox

[Megan]

Hi @FRANCIS HENG, could you send me a couple of screenshots as to how your content looks in Dropbox vs Excel or Word, in order for me to have visual, please?