Export Option Unavailable

[Colin Macdonald]

No Export Option

Hi. Up until a week ago, I always had the 'Export' option when clicking on the ... ellipse at top right hand corner of an opened Dropbox file on my iPad and iPhone. I like to export files to iBooks so I can read then from either device.

There is simply no 'Export' option able to seen or selected anymore. I have installed the latest ios software updates on both devices and have uninstalled then reinstalled the Dropbox app itself on both devices but no luck. 

Any advice on how to get the 'Export' option back, please?

[Colin Macdonald]

Hi. I'm just another relatively inexpert user, but my problem with this got 'fixed' on my iPad by finding out (or having it pointed out) that on there is a 'Share' option which, when clicked on, 'should' then open up a few sub-options, one of which is is Export.

I can't use DropBox on my iPhone as I already use DropBox on 3 other devices and that's the maximum a basic DropBox (not paying anything) user can have. However, I can still copy files from my iPad to my iPhone (a 4th device in effect) by using the 'AirDrop' facility which works flawlessly each time for me. Good luck!

[Nancy]

Hey @CDesigns!

If you locate one of your .mp4 files and click on the button with the 3 dots next to it, do you see another option saying “Save video” perhaps? 

If you don’t mind, you can also send me a screenshot with all the options you see, and I’ll have a look, as well.

[ChillyMadison]

I'm running across a similar issue where I have a folder of mp3's I want to put on my phone.   I select the "Share" drop down from the folder and there is no export option.   When I open the folder and select each file individually though, it does appear.  Is there a way to export the whole folder without having to click to export  each file in the folder?  

[Rich]

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@ChillyMadison wrote:

Is there a way to export the whole folder without having to click to export  each file in the folder?  

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No, you can't export an entire folder at once. You need to export each file separately.