Failing to Update to latest Dropbox for MacOS

[ujnips]

I've got Dropbox installed on an M1 MacBook. After upgrading to Ventura 13.1 it brings up a notification. If I click on "Get started" and go through all the steps in the process, after I sometime I get this message. I have tried it several times - even tried a fresh install of DropBox. Nothing worked. Please advise

[Walter]

Hi there @ujnips, sorry to hear you're having issues with this.

Could you clarify if you've granted Dropbox full disk access on your computer prior to this update?

If not, can you  give it a go and let me know if it helped?

Thanks!

[ujnips]

Dropbox has full disk access but the problem persists

[Hannah]

Thanks for checking, @ujnips.

Can we send you an email, so we can look into this internally?

[ujnips]

Sure sounds good

[Hannah]

Thanks, @ujnips, I just sent you an email, so make sure to get back to me, when you have a chance!

[nauste00]

What was the resolution for this issue, I am experiencing the same problem?

[Nancy]

Hey @nauste00, I hope you’re doing well. 

Do you mind if we open a ticket for you, so that we can check this further?

[nauste00]

Hi Nancy,

That would be great if you could.

Thanks

[Megan]

Hi @nauste00, I just sent you an email, and I'll see you there!