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Getting an error when trying to download a ".sys" file from a Dropbox link

Getting an error when trying to download a ".sys" file from a Dropbox link

nb1948
Explorer | Level 3
Go to solution

I was sent a Dropbox link by a trusted source.  I am to use it to download a ".sys" file for one of my commercial embroidery machines.  Every time I click on the link, I get a message that this kind of file can cause damage to my computer and therefore it will not be downloaded.  I have a Windows 11 Pro (64 Bit) PC.  Is it something in my system/security settings, or is it something Dropbox is requiring me to deal with differently?

1 Accepted Solution

Accepted Solutions

Rich
Super User II
Go to solution

@nb1948 wrote:

I went to my downloads page and found the warning and was able to do a grab.


That message is from your browser, not Dropbox. If you need the file and trust the source, click keep. Otherwise delete it.

View solution in original post

5 Replies 5

Hannah
Dropbox Staff
Go to solution

Hey @nb1948, thanks for reaching out to us.

 

It sounds like this is coming from your computer's system/security settings, indeed.

 

Just to be sure, can you send us a screenshot of the error, so we can have a look?

 

Thanks in advance!


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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nb1948
Explorer | Level 3
Go to solution

nb1948_0-1715993060187.png

 

nb1948
Explorer | Level 3
Go to solution

When I click on the "download arrow" in the upper right corner, it offers me, "OPEN" and "SAVE AS".  When I click on "SAVE AS" I get a warning notification that this kind of file can cause damage to my computer and will not be downloaded. I've tried to do a screen shot of that warning, but it vanishes when I activate the screen grab.

nb1948
Explorer | Level 3
Go to solution

I went to my downloads page and found the warning and was able to do a grab.

nb1948_0-1715993547777.png

 

Rich
Super User II
Go to solution

@nb1948 wrote:

I went to my downloads page and found the warning and was able to do a grab.


That message is from your browser, not Dropbox. If you need the file and trust the source, click keep. Otherwise delete it.

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    Rich Super User II
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    nb1948 Explorer | Level 3
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    Hannah Dropbox Staff
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