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Re: Grid view zoomed in too far

Grid view zoomed in too far

usertsf
Helpful | Level 5

Hi, I am on the android version of the app. When I try to look at my files using grid view, the view is zoomed in too far so that there are only four files on screen at once, whereas before the grid view was zoomed out enough that nine files could fit on screen at once. I cannot figure out how to zoom the grid view out.

10 Replies 10

Walter
Dropbox Staff

Hi there @usertsf - sorry to hear you're having issues with this.

 

Could you please clarify your device's exact OS version and the version of the Dropbox mobile app installed there too?

 

If you could also send us a screenshot so that we can have a visual too, I'd appreciate it.

 

While at it, does the list view help at all?

 

Keep us posted! 


Walter
Community Moderator @ Dropbox
dropbox.com/support


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usertsf
Helpful | Level 5
Phone is Android Version 12

Dropbox is version 354.2.2

I don't care about list view and never use it.

There is no option I can find to post a screenshot here.

Hannah
Dropbox Staff

Hey @usertsf, if you're reaching out from your mobile device, you might want to request the desktop version of the Community, to see the camera button to attach your screenshot.

 

It should be right above the reply box.


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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earthlingJen
Explorer | Level 4

Hi I am having the same problem and it looks like thisScreenshot_20231116_124555.jpg

Nancy
Dropbox Staff

Thanks for posting here too, @earthlingJen!

 

I tested this on my end as well, and if you scroll down a bit, you should be able to fit 6 files/folders in your screen, while on grid view. 

 

I’ve passed your feedback on this though to our team, so that they can take it into account.


Nancy
Community Moderator @ Dropbox
dropbox.com/support


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usertsf
Helpful | Level 5
Yes this is exactly what mine looks like. I was going to post a screenshot but this shows the problem.
Saying "just scroll down lol" isn't even remotely helpful. The problem is that it used to show a three by three grid, not a two by three, and the former was far more useful. Please tell me how to get it to go back to that.

earthlingJen
Explorer | Level 4

I managed to add the screenshot on my mobile, by choosing "Desktop Version" in my browser 🙂

usertsf
Helpful | Level 5
Still there? Do you have a solution?

earthlingJen
Explorer | Level 4
Sadly Still there...
Need more support?