Huge problem with Dropbox corrupting .pdf files.

[nick1803]

Last week  .  Our offices started experiencing problems with dropbox.  We would drop PDF files into folders and five minutes later they are corrupted.  We have tried clearing our cache.  We have tried getting support.  I don't really understand why I can't get anyone to help me here. 

Does anyone know what t o do?

  

[Megan]

Hey @nick1803, let's jump right into this! 

You mentioned that you'd drop .pdf files into folders. Can you clarify if you're using the desktop app, or the website in order to add, and preview content from your account? 

Also, do you see the same error when trying to preview your .pdf file online on our website? 

Let me know more, and we'll take it from there!

[nick1803]

Hi there,

I have downloaded the Pdf to my computer.  I check to see if it works .  It opens.  I drag it the website dropbox.com and put it in the file there.  I try to open it and its corrupted.  

.pdf files are supported but something went wrong.  

It cannot be opened.  

[Walter]

Hey @nick1803, sorry to jump in, but may I ask how large is the PDF file in question?

Have you tried clearing your browser's cache or using another browser perhaps?

[nick1803]

I have used different browsers and cleared the cahce.  I can drop the file in.  And open it straight away from dropbox.com

30 seconds later.  I cannot open it.

Gives the same error message

[nick1803]

Is this my Norton? I am running a total scan right now before uninstalling it

[nick1803]

I just removed norton and the same thing is going on.  

How do I even use this product at this point?

[Hannah]

Sorry to jump in here, @nick1803!

Can you also try from a private browsing/Incognito window and let me know what happens?

Also, please check and make sure that you're using the most recent version of your browser (please let us know which version it is as well).

[Denitsa]

Same problem here! Dropbox support advised me to reinstall my app, but nothing changed... 

[Jay]

Hi @Denitsa, if the steps that the support team provided didn't resolve the issue, then replying to their email would them to assist in more detail on their end.