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Re: I cannot download multiple photos

I cannot download multiple photos

cranerr
Explorer | Level 3
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I am using a Mac laptop and when I check multiple photos to download they do not download any of them. I have to download one at a time. How can I download more than one at a time?

1 Accepted Solution

Accepted Solutions

Jay
Dropbox Staff
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Hi @cranerr, could you try using incognito/private browsing mode without any extensions running, and clearing your cache?


Jay
Community Moderator @ Dropbox
dropbox.com/support


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View solution in original post

20 Replies 20

Nancy
Dropbox Staff
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Hi @cranerr, thanks for posting on our forum. 

 

If I get this right, you’re having trouble downloading files directly from the Dropbox website, correct? 

 

Are you receiving any kind of error when trying to download multiple files at once? Also, is the total size of files you’re downloading more than 20GB perhaps? 

 

Let me know!


Nancy
Community Moderator @ Dropbox
dropbox.com/support


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cranerr
Explorer | Level 3
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I am having issues only with downloading pictures. There is no error. Also, I do not see the size of anything on Dropbox.

Megan
Dropbox Staff
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Hey @cranerr, can you clarify if you're using the web to download content locally? 

 

Do you perhaps use the desktop app, when trying to change the state of your files? 

 

You mentioned there's no error, can you let me know what happens then?


Megan
Community Moderator @ Dropbox
dropbox.com/support


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cranerr
Explorer | Level 3
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I am doing this from the site. Nothing happens. It is not downloaded.  Also, if I select a folder to download, everything in the folder will download but the photos.

Megan
Dropbox Staff
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I see. Can you try again on a different browser @cranerr?

 

Also, I'd love to know more about the size of the folder you're trying to download.


Megan
Community Moderator @ Dropbox
dropbox.com/support


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cranerr
Explorer | Level 3
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I did try a different browser.  Regarding size, I cannot see the size in Dropbox.

Hannah
Dropbox Staff
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Hey @cranerr, sorry to jump in here!

 

How did it go when you used a different browser?

 

Also, you can follow the steps here, to see the size of files and calculate the size of folders on our website.


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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cranerr
Explorer | Level 3
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@Hannah The same result with a different browser. Thank you for the instructions on seeing the size. 🙂

cranerr
Explorer | Level 3
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I am able to see the size now.  Even trying to download 2 files that are KB size fails.  There is no error. It just quickly downloads but nothing is there.

Need more support?