I cannot download multiple photos

[cranerr]

I am using a Mac laptop and when I check multiple photos to download they do not download any of them. I have to download one at a time. How can I download more than one at a time?

[Megan]

Hi @cranerr, are the pictures in a shared folder, by any chance? 

If you could send us a screen recording of what happens when you follow this process, that'd be amazing. 

[cranerr]

https://vimeo.com/731432905/1a6f20f227

[Jay · Accepted solution]

Hi @cranerr, could you try using incognito/private browsing mode without any extensions running, and clearing your cache?

[cranerr]

That worked.  It is not very handy though.  Thank you @Jay 

[cranerr]

@Jay That worked.  Thank you,

[cranerr]

@Jay @Megan 

This solution you suggested (could you try using incognito/private browsing mode without any extensions running, and clearing your cache) worked but I had to install a new unzip app and now it is back to square one where I cannot see the photos again.

[Megan]

Hi @cranerr, happy Monday! 

Which browser do you use at the moment? 

[cranerr]

Chrome, incognito, all extensions turned off

[Walter]

Hey @cranerr, sorry to jump in, but could you clarify if you're having an issue with downloading the files or just previewing them?

If possible, could you send us a screenshot of how this looks like on your end so that we can have a visual too?

[cranerr]

@Walter Thank you for jumping in. It is taking forever to figure this out.  When I look on my drive where they should be downloaded, I don't see anything.