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Our new Dropbox updates make your online life easier. See how you can store online-only files, edit photos in Dropbox and annotate PDFs with these updates.

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Re: I cannot download multiple photos

Re: I cannot download multiple photos

Megan
Dropboxer

Hi @cranerr, are the pictures in a shared folder, by any chance? 

 

If you could send us a screen recording of what happens when you follow this process, that'd be amazing. 


Megan
Community Moderator @ Dropbox
dropbox.com/support


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Re: I cannot download multiple photos

cranerr
Explorer | Level 3

Re: I cannot download multiple photos

Jay
Dropboxer

Hi @cranerr, could you try using incognito/private browsing mode without any extensions running, and clearing your cache?


Jay
Community Moderator @ Dropbox
dropbox.com/support


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Re: I cannot download multiple photos

cranerr
Explorer | Level 3

 

That worked.  It is not very handy though.  Thank you @Jay 

Re: I cannot download multiple photos

cranerr
Explorer | Level 3

@Jay That worked.  Thank you,

Re: I cannot download multiple photos

cranerr
Explorer | Level 3

@Jay @Megan 

This solution you suggested (could you try using incognito/private browsing mode without any extensions running, and clearing your cache) worked but I had to install a new unzip app and now it is back to square one where I cannot see the photos again.

Re: I cannot download multiple photos

Megan
Dropboxer

Hi @cranerr, happy Monday! 

 

Which browser do you use at the moment? 


Megan
Community Moderator @ Dropbox
dropbox.com/support


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Re: I cannot download multiple photos

cranerr
Explorer | Level 3

Chrome, incognito, all extensions turned off

Re: I cannot download multiple photos

Walter
Dropboxer

Hey @cranerr, sorry to jump in, but could you clarify if you're having an issue with downloading the files or just previewing them?

 

If possible, could you send us a screenshot of how this looks like on your end so that we can have a visual too?


Walter
Community Moderator @ Dropbox
dropbox.com/support


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Re: I cannot download multiple photos

cranerr
Explorer | Level 3

@Walter Thank you for jumping in. It is taking forever to figure this out.  When I look on my drive where they should be downloaded, I don't see anything.

Need more support?