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I'm getting an error when opening a PDF file

I'm getting an error when opening a PDF file

SandyDombroski
Explorer | Level 3

Anyone know why I am getting this error message when I try to open a PDF file?

 

Hmmm… can't reach this page

It looks like the webpage at file:///C:/Users/Sandy%20Dombroski/ATD%20Building%20Group%20Dropbox/ATD%20Building%20Group/2024%20Bills/1TO%20BE%20ENTERED/1SANDY%20TO%20ENTER/84%20Lumber%20%232305-492496%20burrell.pdf might be having issues, or it may have moved permanently to a new web address.

5 Replies 5

Mark
Super User II

Where and how are you accessing the file?

 

If its via a shared link then the file is referencing a file stored locally on (what looks like) Sandy's machine. She hasnt created the links correct in the file. 


 


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SandyDombroski
Explorer | Level 3
Thanks! So, this just started randomly happening. Was working fine and then all of a sudden I get this error message. I can access Dropbox via web but this error comes up when I am on desktop Dropbox. Also getting an error with an excel sheet I just tried to open.

Megan
Dropbox Staff

Hey @SandyDombroski, I hope you're doing well! 

 

Is that a shared link that you created, or that someone else shared with you? 

 

Have you tried a different browser in order to access it, by any chance? As for the Excel file, is it in your account, or is it also a shared link? 

 

If you have any screenshots, feel free to send them over. 

 

Thanks a bunch!


Megan
Community Moderator @ Dropbox
dropbox.com/support


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SandyDombroski
Explorer | Level 3

SandyDombroski_0-1716945589321.pngSandyDombroski_1-1716945613860.png

This is what I get when I try to access this excel file, that I created from another computer.  I have never had trouble pulling files up on this PC though.

 

My PDFs are now magically working!!! So I am good on that.

 

 

Walter
Dropbox Staff

Hey @SandyDombroski, could you try making the file available offline before trying to open it on your computer?


Walter
Community Moderator @ Dropbox
dropbox.com/support


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    Walter Dropbox Staff
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    SandyDombroski Explorer | Level 3
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    Mark Super User II
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