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I'm trying to download a file from my Dropbox, but I get a message saying the link doesn't work

I'm trying to download a file from my Dropbox, but I get a message saying the link doesn't work

Cookie-d
Explorer | Level 3

I am trying to retrieve a file from my Dropbox but I am getting a message saying "This link doesn't work anymore". Is there any way to retrieve the video file?

5 Replies 5

Jay
Dropbox Staff

Hi @Cookie-d, thanks for messaging the Community.

 

It sounds like you're trying to access a shared link to a file, is that correct?

 

Are you the owner of the file that you're trying to access?

 

This will help me to assist further!


Jay
Community Moderator @ Dropbox
dropbox.com/support


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Cookie-d
Explorer | Level 3

Yes. I am the owner

Rich
Super User II

@Cookie-d wrote:

Yes. I am the owner


If you're the owner of the file and it exists in your own account, then you don't need the link to access it. You can just locate the file within your account on the Dropbox website.

 

If the link was generated on someone else's account, then you would need to ask them for a new link as the file has either been deleted or the link removed.

Cookie-d
Explorer | Level 3

Thanks, Rich! I was able to access. However, the file I was looking for was since 2015, but didn't see anything past 2019. Is there any way to retrieve these dated files?

Mark
Super User II

Hi @Cookie-d 

If the file was removed previously then no. Free users can only restore for 30 days I'm afraid. 

 

Paid is 180 days but it isnt retroactive. 


 


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    Mark Super User II
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    Cookie-d Explorer | Level 3
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