View, download, and export
Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.
Hi,
I'm new here. From the Netherlands.
I use a few ipads to let people swype through photos on the dropbox app. For over 10 years btw. Normally it's fast without hickups. But for the last month or so it's slow. Every few images it has to load them and waits for a second or 2.
First I thought it was the wifi, so i checked everything, maybe the jitter was too high but no problem, connections are fast, very fast ping. Also tested on other wifi connections on other location and 4G, still the same. Also on Android.
The images are all downgraded to around 600kb to 1mb. By the way a few thousand images per folder. So no big files.
I've reset the cache, deleted the app, restarted ipads, and so on for several times every few days but makes no difference.
My question; does anyone have the same issue and knows what to do? I'm a big fan of the dropbox app on ipad, but it's too slow now.
Hey @EvaS, sorry to hear you're having issues with this and thanks for clarifying all the troubleshooting steps you've attempted so far.
Could you please clarify your iPad's exact OS version and the version of the Dropbox mobile app installed there too?
I'm not sure if that would make a difference, but have you tried offlining your photos to see if they load quicker?
Keep me posted, Eva!
Walter
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so, give it a Like below to let us know.
Need help with something else? Ask me a question!
Find Tips & Tricks Discover more ways to use Dropbox here!
Interested in Community Groups? Click here to join
Hi Walter,
A sumup;
ipad 8th gen running on 15.3.1 and dropbox 308.2.2
ipad 5th gen running on 15.7.1 and dropbox 306.2.2
ipad 6th gen running on 15.6.1 and dropbox 306.2.2
android note 10plus running on 12 and dropbox 308.202
android s10 plus running on 12 and dropbox 304.2.4
and some more devices ipad and android but these are above are the more important.
It doesnt matter if there on the main feeding account or the shared account. I also tried running them on other wifi networks, doesnt make any difference. Of course i took the time to let the devices settle and dowload whatever they wanted before testing.
Offlining the photos on al devices is not that easy cince it's a lot, a few thousand of them and we add and remove around 20 a day. For me it's more than important that the photos are instantly removed or added on all devices instantly.
I'm beginning to think that dropbox has some performance issues in the netherlands, is that possible? Maybe bandwith restrictions of some sort on the main isp's here?
thanks Walter for your reply!
Thanks for the additional details there @EvaS - much appreciated.
Have you tried clearing the app's cache and/or rebooting those devices at all lately?
Also, once you've swiped on the file preview and it's loaded, does it take time to load again or does it load instantly when you navigate to another photo and then back to the original file's preview?
Walter
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so, give it a Like below to let us know.
Need help with something else? Ask me a question!
Find Tips & Tricks Discover more ways to use Dropbox here!
Interested in Community Groups? Click here to join
I'm terribly sorry for the late response @EvaS - are you still having issues with this?
If so, let me know here and I'll reach out via email to investigate further.
Walter
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so, give it a Like below to let us know.
Need help with something else? Ask me a question!
Find Tips & Tricks Discover more ways to use Dropbox here!
Interested in Community Groups? Click here to join
No worries, @EvaS, I just sent you an email, so we'll continue investigating there.
Hannah
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so, give it a Like below to let us know.
Need help with something else? Ask me a question!
Find Tips & Tricks Discover more ways to use Dropbox here!
Interested in Community Groups? Click here to join!
Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!